Privacy Policy

This Privacy Policy explains how Fatima Rizvi ("Last Minute," "we," "us," or "our") collects, uses, discloses, and protects information when you use the Last Minute mobile application and related services (the "Service").

Information we collect

We collect information you provide directly, including:

• Account and contact information, such as your first and last name, email address, phone number, password credentials handled by our authentication provider, and optional date of birth.
• Verification information, including whether your email address or phone number has been verified.
• Helper profile information you choose to provide, such as a biography, hourly rate, travel distance, maximum number of children, comfortable age range, driving preference, and pet preference.
• Availability information, including dates and time ranges when a helper indicates availability.
• Communications and support information you send to us.

We and our service providers may also process technical information needed to operate and secure the Service, such as device and network information, authentication sessions, request metadata, and diagnostic or security logs.

How we use information

We use information to:

• Create, authenticate, and maintain user accounts.
• Provide profile and availability features.
• Verify email addresses and phone numbers and deliver user-requested one-time authentication codes.
• Operate, secure, troubleshoot, and improve the Service.
• Respond to support, safety, legal, and compliance requests.
• Enforce our Terms of Service and protect users, the public, and the Service.

SMS authentication and consent

When you enter a phone number and select Send code, you request a one-time SMS for account verification or login. Message and data rates may apply. These messages are transactional and are sent only in response to your request; we do not use this consent to send marketing or recurring promotional text messages.

We do not sell, rent, or share mobile information, phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for marketing or promotional purposes. We may provide mobile information to service providers solely to deliver and support the requested authentication message, subject to contractual or legal safeguards.

How we disclose information

We may disclose information:

• To vendors that process information for us, including Supabase for authentication and data hosting and Twilio for delivery of requested SMS authentication messages.
• When required by law, legal process, or a valid governmental request.
• When reasonably necessary to protect rights, safety, security, users, or the public; investigate misuse; or enforce our agreements.
• In connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable law and notice requirements.
• At your direction or with your consent.

We do not sell personal information.

Data retention

We retain information for as long as reasonably necessary to provide the Service, maintain security and business records, comply with law, resolve disputes, and enforce agreements. Retention periods may vary based on the type of information and why it is processed. Authentication and messaging providers may maintain records under their own retention obligations.

Your choices and requests

You may update available profile and availability information in the app. To request access to, correction of, or deletion of your personal information or account, contact us at sfrizvi6@gmail.com. We may need to verify your identity before completing a request. Some information may be retained when required by law or for legitimate security, fraud-prevention, or recordkeeping purposes.

Security

We use reasonable administrative and technical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Information about childcare preferences or children in a household should not include a child's full name or other unnecessary identifying information. If you believe a child has provided personal information to us, contact us so we can review and address the matter.

Third-party services

The Service relies on third-party providers, including Supabase and Twilio. Their processing of information is also governed by their applicable terms and privacy notices. The Service may later link to third-party sites or services that we do not control.

Changes to this policy

We may update this Privacy Policy as the Service changes. We will post the revised policy here and update the "Last updated" date. If required by law, we will provide additional notice or obtain consent.

Contact us

For privacy questions or requests, contact: